Frequently Asked Questions

How do I contact customer service?

You can reach our customer service team via our website or you can send us an email at

What are your customer service hours?

Our team are available to help between 9am and 5pm Monday - Friday. Tel: 0113 5218597

Do you work with shelters and other pet-related organisations?

We are keen to support pet shelters as we recognise the amazing work they do.  Stay tuned for more information on this.

What’s your Privacy Policy?

Your privacy is very important to us. Please read our Privacy Policy for more details.


How do I make a purchase?

Simply click the "Proceed to Checkout" button in your shopping basket. If you're not logged in, you will be asked to do so.

What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your delivery address and payment method, then place your order.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal and Google pay


What’s your Return Policy?

We hope you love our products but if we have made a mistake with your order or If you have changed your mind then please contact us within 14 days of receiving your order at to arrange a return and refund.


What is your shipping policy?

Delivery details are based on the shipping method selected during checkout and time of order. For Highlands and Islands please drop us an email before ordering and we can advise on the best possible shipping method and cost.

How much is delivery?

Please note that shipping is calculated at the checkout after other discounts (if applicable) have been applied.

How long does it take to get my order?

Orders placed by 2pm Monday to Friday (excluding public holidays) for delivery to the majority of UK mainland postcodes will be delivered using a next working day service.

How do I track my order?

You will be provided a tracking link via email, as well as your tracking number for your order so you can keep yourself updated on the progress of your order once it has been shipped.

Who will be delivering my order?

We have chosen to partner with DHL,DPD and Royal Mail to provide you with a fast and reliable delivery service. 

Do I need to be there to sign for it?

We recommend that you are there to receive your parcel but if you will not be in you can request it to be left in a safe place, these will need to be updated on your DPD, Royal Mail or DHL links depending on which courier you have.

Do you ship to P.O. boxes or international addresses?

No, not at this time.