I often get asked what makes us different from other online pet supplies stores so I thought I would write a short blog detailing how we are differentiating ourselves as a brand and achieving standout in a competitive market.
At Get Set Pet our mission is to provide our customers with an unparalleled level of service and experience. We have identified over a hundred customer touchpoints and our goal is to raise the bar across each one of them, not just for the pet supplies sector but across e-commerce in general.
Providing a Personalised Experience
We offer a wide range of quality products and premium food from leading pet supplies brands at competitive prices. We add to that with great content and an unparalleled level of service ensuring our customers receive a highly personalised and individual experience - something akin to what they would expect to receive if they were to visit their local high street pet store.
Ranked #1 in the UK
After three years of trading, we are ranked the number one pet supplies business in the UK, based on customer feedback via independent reviews company Reviews.co.uk. We strongly believe that by relentlessly focusing on improving our customer experience through the intelligent use of data, website experience, packaging, customer service or any other interaction with our brand, we will significantly differentiate ourselves and stand out within a competitive market.
It's the Little Things That Matter
The culmination of all the "little things" really matter. A recent review from one of our customers summarises this succinctly “Just love Get Set Pet. The subscription service saves me money and they always remind me when the next shipment is due. They’ve been popping freebies in the packages and always include a friendly thank you card (handwritten, not printed!) Great personalised customer service! It doesn’t get better than this. Thank you, Get Set Pet!".
I really hope you are enjoying the Get Set Pet experience and if you have any comments or suggestions on how we can improve our products or services please don't hesitate to contact me at firstname.lastname@example.org.